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FAQ - Frequently asked questions

Where can I find my contact person?

What are the opening hours for exhibitors?

What catering options are there on the exhibition grounds?

Where can I find an overview of services for exhibitors?

How do I receive an invitation letter for my visa application?

Is the exhibition centre barrier-free?

Where can I find my stand sketch?

Which delivery address do I have to consider for the delivery of exhibits and materials?

Are assembly and dismantling passes required?

Where can I find information about working on Sundays and holidays and for night work permisson?

Where can I book services for set-up and dismantling?

AWhere can I find information on assembly and disassembly?

Where can I find the current traffic regulations for the event?

How can I translate my profile?

Where can I find personalised logos and banners?

Where can I upload my press release?

Which services can I use the Dashboard for?

What is the exhibitor profile and where can I find it?

Who can help me with further questions about the exhibitor profile/dashboard?

How can I transfer the data from the previous event?

What is the Exhibitor Dashboard?

How can I increase the reach of my profile?

Where can I find more information about the visitor voucher codes?

Who can help me with further questions about visitor voucher codes?

Does Messe Düsseldorf offer a tool for distributing the codes?

How are the visitor voucher codes billed?

How can I order voucher codes for my customers?

How do I manage the voucher codes?

Are there e-charging stations for electric cars?

Where can I order car park tickets?

Arrival by car

Does Messe Düsseldorf offer a tool for distributing the codes?

Who can help me with further questions about exhibitor passes?

Where can I find more information about the digital exhibitor passes?

How do I order digital exhibitor passes?

How do I create an exhibitor pass?

When will the codes be sent out?

How do I manage the codes?

Is it possible to change the name of the exhibitor pass?

Is online registration binding?

Where can I register as an exhibitor?

Where can I find the fees and services?

How can I cancel my online application?

Where can I find the event's product portfolio?

Online application for old exhibitors

Online application for new exhibitors (main exhibitors)

Online Application for co-exhibitors / joint stand participants

What is the Online Order System (OOS)?

Register & Order: How do I log in to OOS to place orders?

Order Start & Order Deadlines: When can I order and where can I find the order deadlines in the OOS?

User Management (Invite additional users): How can I invite other users to a stand order?

Order overview: How can I view the order summary in OOS?

Orders of previous event (Rebuy): Can I take orders from the previous event via OOS?

Password reset: How do I reset my OOS account password?

Change of contact person: How do I request the modification of the contact person?

Request cancellation: How can I request a cancellation at OOS?

Order deadline / parking permits: How can I request parking permits if the order deadline has expired or they are already sold out?

Purchase Order No.: Can I enter an internal purchase order number for each item ordered for the invoice?

Invoices (Stand rental and prepayment): When and where can I find the pre-payment payment invoice and the stand rental invoice?

Shopping cart: What function does the shopping cart have in OOS?

Trade fair media (brand entry): How can you be found in trade fair media using the brand or product name?

Online Order System (OOS Shop Overview): How do I get an overview of all online order systems?

Late booking surcharge: When is the late booking surcharge applied?

What benefit is included in the runtime disposal fee?

Disposal of production waste

Does Messe Düsseldorf offer an all-round package?

What is the Stand Configurator?

Stand Construction Planning: I do not have my own booth. Where can I get a stand?

Function: How does the stand configurator work?

Overview of all included services: How do I get an overview of the equipment features of a stand?

Contact for inquiries: Who can help me with further questions about the stand construction/configurator?

What catering options are there on the exhibition grounds?

What are the opening hours for visitors?

Where can I find an overview of services for visitors?

Can I bring my own food and drinks in a rucksack?

Is the exhibition centre barrier-free?

Are dogs allowed on the exhibition grounds?

How do I receive an invitation letter for my visa application?

Where can I rent a wheelchair?

Are there cloakrooms on the exhibition grounds?

Are suitcases/trolleys allowed on the exhibition grounds?

Parking for people with disabilities

Are there e-charging stations for electric cars?

Arrival by car

How can I buy a parking ticket?

Can I cancel my parking ticket?

Can I buy a parking ticket on site?

How can I register?

Where can I find further help on buying tickets?

How can I buy a ticket?

Why is the ticket shop closed for the fair? Are all the tickets already sold out?

How can I change the names on my tickets?

How do I cancel my ticket?

Where can I find a hall or site plan?

How can I contact an exhibitor in advance?

Which hotel can you recommend?

What is MyOrganizer and how can I use it?

What are the focal points of the trade fair?

Where can I find an overview of the programme of the stages/forums/congresses?

Is there an app for the event?

Where can I find an overview of all exhibitors and products?

Which entrances are open and what are the opening hours?

What catering options are there on the exhibition grounds?

Is the exhibition centre barrier-free?

Where can I rent a wheelchair?

Are there cloakrooms on the exhibition grounds?

Arrival by car

Are there e-charging stations for electric cars?

How do I get my parking permit?

How do I get my press ticket?

I can't register because the system asks for a password.

I would like to attend a conference as part of the trade fair. Is separate registration or accreditation necessary?

Where can I find further help on accreditation?

What services does the Press Center offer?

Can journalists get accredited on site?

How can I accredit myself?

How can I change my data with which I am accredited or registered with you?

Where is the press center located and when is it open?

Where can I find an overview of all exhibitors and products?

How do I find out about press conference dates?

Where can I find a hall or site plan?

I'm coming with a camera crew - who can I contact?

What services are offered in the Press Centre?

What are the focal points of the trade fair?

How do I stay up to date?

Where can I find press material for my coverage?

Where can I find exhibitors' press releases?

What is MyOrganizer and how can I use it?

Contact

Support for exhibitors

Support for visitors

Support for journalists